Marvellous Shop Return and Refund Policy
At MARVELLOUS IDEAS PRIVATE LIMITED
, we strive to provide our customers with the highest quality products and the best shopping experience possible. If you are not completely satisfied with your purchase, we are here to help.
2. Returns
2.1 Eligibility
Items must be returned within 7 days of the original purchase date.
Items must be unused, unwashed, and in their original condition with all tags attached.
Items marked as “Final Sale” are not eligible for return.
2.2 Process
To initiate a return, please contact our customer service team at support@marvellousideas.com with your order number and the reason for the return.
Once your return request is approved, you will receive a Return Authorization Number (RAN) and further instructions on how to send back your item.
Pack the item securely in its original packaging (if possible) and include the RAN.
3. Refunds
3.1 Eligibility
Refunds will be credited for items that meet the return criteria outlined above.
Original shipping charges are non-refundable.
3.2 Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be credited within 5-6 business days, and a credit will be applied to your original method of payment.
- And damage, defective & replacement or even exchange products will be delivered in 5 to 10 working days
4. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at support@marvellousideas.com within 7 days of receiving the item. Provide your order number and a photo of the damaged or defective item.
We will arrange for a replacement or a full refund, including shipping costs.
6. International Returns
For international returns, customers are responsible for return shipping costs, including any duties or taxes.
Please ensure that the return shipment is properly insured and trackable, as we are not responsible for lost or damaged packages.
7. Order Cancellation Policy
We understand that sometimes you may need to cancel an order. Here’s how our cancellation policy works:
Cancellation Before Shipment:
You may cancel your order at no additional cost if it has not yet been shipped. Please contact us immediately at support@marvellousideas.com with your order number.Cancellation After Shipment:
Once an order has been shipped, it cannot be cancelled. You may still return the item in accordance with our return policy.Custom or Final Sale Items:
Orders for custom-made or “Final Sale” items cannot be cancelled once placed.- Office Address for Returns MARVELLOUS IDEAS PRIVATE LIMITED, Rushubh Bizz Bay, 4th Floor,422 unit number, Survey No. – 13/1A/1C/1, 13/1A/1E/2, 13/1A/1E/1, 13/1A/A/1, Behind Kharadi Bypass Road, Kharadi, Pune – 411014, Maharashtra, India
Refunds for cancelled orders will be processed to your original method of payment within 5-6 business days.
Thank you for shopping with us. We appreciate your business and look forward to serving you again.